Neko Go Travel · Light Upon Life Pty Ltd
The Neko Go! app is operated by Light Upon Life Pty Ltd (ABN 77 616 246 934), an Australian company registered in Queensland, trading as Neko Go Travel. We are committed to protecting your personal information and being transparent about how we collect, use, and store it. This Privacy Policy applies to the Neko Go! mobile application and all related services.
We built Neko Go! to collect as little about you as possible. We do not track you across other apps or websites, we show no advertising, and we use no analytics or telemetry tools.
You sign in with Google or Apple. When you do, we receive your name, your email address, and a unique account identifier from that sign-in provider. We do not operate our own passwords.
The messages you send to Den Den — in the app or over WhatsApp — so we can generate a reply and show your conversation history.
You can choose to send Den Den a photo — taken with the camera, picked from your library, or shared to Den Den from another app — so Den Den can identify a place, address, or booking in it. You can also share a Google Maps link to Den Den from another app. We receive only what you choose to share, and only when you share it. Photos are reduced in size on your device before they are sent.
If you use Den Den over WhatsApp, we receive the phone number linked to your WhatsApp account. If you buy a pack through our web checkout, your phone number is used to match the payment to your account.
With your permission, the app uses your device's location — only while you are using the app, never in the background — to show nearby stations and plan walking directions. Your coordinates are sent to us and to our mapping and transit providers to answer that request. We do not store your location coordinates in our database and we do not build a location history. You can deny or revoke location permission at any time in your device settings.
When you buy a pack, we record which pack, the transaction identifier, and your access dates, so we can give you what you paid for and restore it if you reinstall.
We record the IP address of your most recent sign-in, for account security and abuse prevention.
We do not collect advertising identifiers, device tracking IDs, or analytics/usage profiles. Your in-app travel statistics and Ekistamps stay on your device and are never sent to us. If you use the IC card balance reader, the app reads the balance from your physical card on your device only; nothing from the card is stored or sent to us.
We use the information we collect to:
We do not sell your personal information. We do not use your data for advertising, profiling, or automated decisions with legal or similarly significant effects.
When you search for a route or nearby stations, station codes or a map point are sent to Ekispert (operated by Val Research Institute, Japan) to retrieve accurate route information. This transit data is used solely to generate your result. It is never stored beyond caching stop identity, never shared for advertising, and never passed to AI systems, in compliance with our data provider agreement.
Den Den's conversational replies are generated using OpenAI. Only your message text, limited conversational context, and any photo you choose to send are sent to OpenAI — never your name, email, phone number, account identifier, or your route, times, or fares. A photo is sent once so Den Den can describe the place in it; we do not keep the photo on our servers or link it to your account. OpenAI does not use API data to train its models by default, and may retain the text or image for a limited period (up to 30 days) for abuse monitoring before deleting it. Because no route data is ever sent to the AI, Den Den's transit answers always come from Ekispert, not from AI generation.
We do not sell your personal information. We share it only with the providers we need to run the app, and only the data each one requires:
Our backend is hosted in Japan and several providers operate globally, so your information may be processed outside Australia — including in Japan, the United States, and other countries. Each of these services operates under its own privacy policy.
Your account data is stored on secure servers hosted in Tokyo, Japan. We use industry-standard measures including encrypted transmission (HTTPS/TLS), restricted access, and storing your authentication token in your device's secure storage. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain account data and chat history while your account is active. Location coordinates are not retained by us after your request is answered. If you delete your account, we delete your personal data from our active systems, except where we are legally required or permitted to retain limited records — such as purchase transaction records kept for tax and accounting or to prevent fraudulent re-use of a transaction.
Under the Australian Privacy Act 1988, you have the right to:
Depending on where you live, you may have additional rights and may complain to a supervisory authority — in Australia, the Office of the Australian Information Commissioner (OAIC). To exercise any right, contact us at admin@nekogotravel.app.
Neko Go! is not directed at children under 13, and you must be at least 13 to use it. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you through the app or by email. The effective date at the top reflects the most recent revision.
Neko Go Travel · Light Upon Life Pty Ltd (ABN 77 616 246 934)
Email: admin@nekogotravel.app
Website: nekogotravel.app
These Terms and Conditions govern your use of the Neko Go! mobile application, operated by Light Upon Life Pty Ltd (ABN 77 616 246 934, trading as Neko Go Travel). By downloading, installing, or using Neko Go!, you agree to be bound by these terms. If you do not agree, please do not use the app.
Neko Go! is a rail navigation app designed for inbound tourists visiting Japan. It provides train route search, nearby station discovery, journey guidance via Den Den (our AI station cat), and related travel tools. Transit data is sourced from Ekispert, operated by Val Research Institute (Japan).
You must be at least 13 years old to use Neko Go!. By using the app, you confirm that you meet this requirement. If you are under the age of majority where you live, you confirm that you have the involvement of a parent or guardian who agrees to these terms.
You sign in using Google or Apple. You are responsible for:
We reserve the right to suspend or terminate accounts that violate these terms or that we believe have been compromised. Tell us at admin@nekogotravel.app if you believe your account has been compromised.
The app includes a 3-day free trial (one per person). Core route search and Den Den guidance are available during the trial.
After the trial, you can buy time-limited access "packs" (for example, 7, 14, or 21 days), which may include WhatsApp access to Den Den. Packs are one-off purchases — there is no subscription and nothing renews automatically. A pack grants access for its stated duration and then simply ends. Pricing is displayed within the app before you buy.
Purchases are made through Apple's In-App Purchase system or, on the web, through our payment processor Stripe, depending on your platform and choice. Your card details are handled by the payment provider and are never stored on our servers.
Packs are non-refundable once purchased, because they grant immediate access to digital content. This does not limit your rights under the law: our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law, and if the app is faulty or not as described you may be entitled to a remedy regardless. Purchases made through Apple are subject to Apple's refund process and are handled by Apple. For Stripe (web) purchases, contact admin@nekogotravel.app.
You agree not to:
Train route data is provided by Ekispert (Val Research Institute), a licensed Japanese rail data provider. While we take care to present it faithfully, Neko Go! cannot guarantee that all route information, timetables, or service data is complete, current, or error-free. Train services may be subject to disruptions, cancellations, or changes outside our control.
Always verify critical journey information — especially last trains, platform numbers, and service changes — with official station signage and staff. Neko Go! is a travel assistance tool and does not replace official transport information. We are not a transport operator and do not control or guarantee train services.
The safety information card shows tsunami advisories and recent earthquake information from public sources (Japan Meteorological Agency and P2PQuake) for general awareness only. It is not an alert service, it sends no notifications, and it is not a substitute for official warnings, local broadcasts, or the instructions of station staff and authorities.
Den Den, our AI station cat, is powered by OpenAI's language models and provides general travel guidance and conversational support. Den Den is designed so that transit answers draw on our licensed Ekispert data rather than being invented by the AI. Even so, AI responses can occasionally be inaccurate or incomplete.
Do not rely solely on Den Den for safety-critical travel decisions. Always use official transport information for confirmed service details.
All content in Neko Go!, including the Den Den Neko character, branding, design, artwork, and software, is the property of Light Upon Life Pty Ltd or its licensors and is protected by Australian and international intellectual property laws. Transit data is licensed from our data provider.
We grant you a personal, non-exclusive, non-transferable, revocable licence to use the app for your own personal, non-commercial travel. You may not reproduce, distribute, modify, or create derivative works from any content in the app without our express written permission.
Your use of Neko Go! is also governed by our Privacy Policy. By using the app, you consent to the collection and use of information as described there. Read our Privacy Policy →
To the maximum extent permitted by law, and subject to the consumer guarantees described in section 5, Neko Go Travel and Light Upon Life Pty Ltd are not liable for:
Where our liability for a failure to comply with a consumer guarantee can be limited (rather than excluded), our liability is limited, at our option, to re-supplying the service or paying the cost of having it re-supplied. Nothing in these terms excludes, restricts, or modifies any right or remedy under the Australian Consumer Law that cannot lawfully be excluded.
We may suspend or terminate your access to Neko Go! at any time if you breach these terms, or for operational reasons with reasonable notice. You may delete your account at any time through the app settings. Sections that by their nature should survive termination (including sections 5, 9, and 11) continue to apply.
We may update these Terms and Conditions from time to time. We will notify you of significant changes through the app or by email. Continued use of Neko Go! after changes take effect constitutes your acceptance of the updated terms. We will not change the duration of a pack you have already bought.
These Terms and Conditions are governed by the laws of Queensland, Australia, and you and we submit to the non-exclusive jurisdiction of its courts. If you use the app from outside Australia, you are responsible for complying with your local laws, and any mandatory consumer-protection rights in your country of residence are not affected.
Neko Go Travel · Light Upon Life Pty Ltd (ABN 77 616 246 934)
Email: admin@nekogotravel.app
Website: nekogotravel.app